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한국비블리아학회지

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Vol.33 No.3
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A Study on Analyzing Adolescents’ User Satisfaction Survey and Suggesting Service Development Plan: Focusing on Seoul Metropolitan Office of Education Library

한국비블리아학회지 / 한국비블리아학회지, (P)1229-2435; (E)2799-4767
2022, v.33 no.3, pp.397-417
https://doi.org/10.14699/kbiblia.2022.33.3.397
Hye Won Lee
Seonhwa Jang
Lee, H. W., & Jang, S. (2022). A Study on Analyzing Adolescents’ User Satisfaction Survey and Suggesting Service Development Plan: Focusing on Seoul Metropolitan Office of Education Library. 한국비블리아학회지, 33(3), 397-417, https://doi.org/10.14699/kbiblia.2022.33.3.397
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Abstract

The purpose of this study was to identify the status of adolescents’ user satisfaction with the 22 libraries of Seoul Metropolitan Office of Education and to improve the quality of information services for adolescents by improving the factors of dissatisfaction, and ultimately, to activate the use of young adults in the libraries of the Seoul Metropolitan Office of Education. In addition, in the transition to the digital age, it was attempted to investigate the use of Seoul Metropolitan Office of Education Digital Library in the context of the inevitable change of reading media. Through this, this study suggested planning a reading program that could arouse adolescents’ interest and reflect new information technologies, improving the scope and system of e-book services, linking with school libraries, and restructuring library’ space.

keywords
Seoul Metropolitan Office of Education Library, adolescent, literacy, user satisfaction, reading programs
Submission Date
2022-08-31
Revised Date
2022-08-31
Accepted Date
2022-09-15

한국비블리아학회지

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